OPQ Botswana Internet - Page 2 of 12 - Botswana Internet Services

7/06/2020 – UPSTREAM PROVIDER : IPT DEGRADATION

Dear Customers That one of our upstream providers has experienced a power failure at one of their MSU sites SUBJECT: BOFINET MSU2 SYSTEMS/NEs FAILURE MORE DETAILS: This fault is suspected to be related to Mains/Power Equipment Failure somewhere at or around Gaborone. The distance from Gaborone (where the fault is attended from) is within a…

4/06/2020 – UPSTREAM PROVIDER : LINK FAILURE

Dear valued customer, Please note that our upstream provider is experiencing a link failure between Ramatlabama and Teraco. FAULT DESCRIPTION: TERACO STM 64 VIA RAMATLABAMA LINKS FAILURE DATE: 4/06/22020 IMPACT: All IPT customers will experience high latency and IPLC customer passing through Ramatlabama will be completely down. Technicians are on site and awaiting cable for…

Covid-19 OPQ Operations Notice 15/05/2020

Covid-19 OPQ Operations Notice 15/05/2020 Dear Valued Clients, Please note updates to the following: We are pleased to report that the offer from our supplier, BOFINET, of 50% extra capacity during the COVID-19 lock down has been extended until May 31st 2020. OPQ will continue to pass on the offer to our customers at no…

Power Outage: 22/04/2020

Dear Valued Customer, Kindly note that we experienced a power outage at our primary data center. Plans for power rectification. Details of the maintenance activity Power maintenance Schedule of the activity Wednesday 22th April 2020 Expected downtime 0.5 hrs downtime (22 April 2020) Impact of the activity IPT service offline Services affected…

Covid-19 OPQ Operations Notice 18/04/2020

Covid-19 OPQ Operations Notice 18/04/2020 Dear Valued Clients, We are glad to note that during the National Emergency lock down period, delays have reduce dramatically. OPQ have resumed site survey and install operations. We are still confined to operating between 8am-8pm therefore we thank you for your continued patience at this time. Please note changes…

Covid-19 OPQ Operations Notice 09/04/2020

Covid-19 OPQ Operations Notice 09/04/2020 Dear Valued Clients, We have resolved the issues revolving around Essential Travel Permits use during the Covid-19 lock down period and OPQ has resumed operations. Please note no change in the following: At this time we are accepting new applications via our web site only. No payment is required. New…

Press Statement From BISPA 07/04/2020

Covid-19 Notice 07/04/2020

Dear Valued Clients, Once we have resolved the issues revolving around travel permits during the lock down period, OPQ will resume operations. Please note: At this time we are accepting new applications via our web site only. No payment is required. New applications will be queued but currently no new installations are taking place. Support…

Maintenance Service Outage

Dear Valued Customer, A reminder that our planned work has been scheduled. Please refer to below table for activity details. Details of the maintenance activity Upgrading fiber modules at bofinet exchange Schedule of the activity Sunday 5th April 2020 from 1100 to 1300hrs Expected downtime 1.0 hrs downtime (5 April…

Covid-19 Notice 03/04/2020

Dear Valued Clients, As an Essential Services provider, OPQ will continue its operations during this period of national emergency. Please be patient at this time as delays are unavoidable. At present our offices are closed to the general public. For the moment new accounts are on hold. We will resume new account applications at the…