Covid-19 OPQ Operations Notice 03/08/2020

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opq-logoCovid-19 OPQ Operations Notice 03/08/2020

Dear Valued Clients,

As Greater Gaborone is now in Phase 1 lock-down, please  note the following;

  • At this time we are, accepting new applications via our web site only. No payment is required.
  • New applications will be queued but currently no new installations are taking place.
  • Support calls will be served as per schedule in the support ticket.
  • All payments need to be made on line,  via ATM etc.
  • OPQ’s offices are closed to the general public.

Again we need to exercise patience. Due to the limitations of permits being issued our on-site services have been severely disrupted.

All our usual communication channels are open and our agents are ready to assist.

Stay Home and Stay Safe.

 

4 thoughts on “Covid-19 OPQ Operations Notice 03/08/2020”

  1. When do yo think you will be making installations again? I paid last week Tuesday for a connection and i was honestly hoping that would have happened by now.

    1. Good day,

      As we are only allowed to operate with skeletal staff during this lock-down period, we have little choice but to suspend new installations in favour of supporting existing customers.

      We appreciate your patience during this difficult time.

      If you would prefer a refund, we will process it immediately. In this event, please contact accounts@nullopq.co.bw directly.

      Regards,

  2. Hi.

    I just made an order online and I haven’t paid yet but I’ve received the email invoice.

    What’s the next step. Should I just wait to hear back from you guys on how I can pay and also if I pay by tomorrow how long am I expected to wait till installation is done.

    Looking forward to your response.

    Kodie.

    1. Good day,

      Thank you for your order. You will have been placed in the queue for assistance and will be contacted.

      Regards,

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