Dear Valued Clients,
From Official Announcement:
“..in terms of the powers vested in me under section 17(1) of the Constitution, I, Dr. Mokgweetsi Eric Keabetswe Masisi, President of the Republic of Botswana, do hereby declare that a state of public emergency shall exist from midnight on 2nd April, 2020 until further notice. ”
What this means for OPQ service going forward.
It is possible that OPQ will be exempt from lockdown and will be able to service its networks and customers.
In the event, observing all recommended hygiene protocols, OPQ operations will service its operations with the following priorities in mind.
1. Core Network Infrastructure
This includes National Networks links, Wide Area Wireless, Fibre/Metro Links and all ancillary hardware.
2. Last Mile delivery
From the OPQ’s network to the home/business (gateway)
3. Attending to router/switch internally to site.
Note, until otherwise stated, technicians will not be attenting to issues relating to Wi-Fi networks or Wi-Fi boosters/extenders.
It should be recognised by all that we are all working under unknown and difficult circumstances. Delays are inevitable, use the normal support procedures and please be patient.
Thank you and stay well.