Operations Notice – 31/01/2022 Dear Valued Clients, Note that we are having intermittent problems with our landlines. We have found that while there is a ringing tone, the phone is not ringing in our support centre. The numbers affected are 397 3945, 397 3947, and 316 5044. For all the other ways to contact us…
Dear Valued Clients. Please note that with effect from 01 April 2021, VAT will be charged at 14% across our products and services as per Government regulation. Regards, OPQ Team.
Dear Valued Customer, PLEASE SEE AN UPDATE ON LINK SATURATION This communication is to inform you that OPQ NET is currently experiencing congestion and high usage in and around the Phakalane area. This is a result of high demand on bandwidth on our back-haul to our Phakalane distribution point. OPQ NET has provisioned upgrades on…
UPDATE: 20/12/2020 18:05 Please note that power are been restored at our high-site. As a result of the continued power interruptions we experienced, specialized equipment was damaged in the process and is now scheduled for replacement. An update will be sent to inform customers on the scheduled planned works. Dear Valued Customer, PLEASE NOTE…
Dear Valued Customer, PLEASE SEE AN UPDATE FROM OUR UPSTREAM PROVIDER This communication is to inform you that BoFiNet is currently experiencing congestion and severe service degradation resulting from multiple fibre cuts around Game City, Gaborone due to contractor works. The fibre cuts are on a major backbone route and the other on arterial route…
Covid-19 OPQ Operations Notice 17/06/2020 Dear Valued Clients, Please note updates to the following: As the Phase 1 lockdown status has been relaxed, our Gaborone office will be open to limited public access. OPQ continues to operate as normally as possible but we do have a backlog of waiting site surveys. Please contact our offices…
Covid-19 OPQ Operations Notice 15/06/2020 Dear Valued Clients, Please note updates to the following: As we are now operating under Phase 1 lockdown status once more note that there will be some delays delivering services. Please be patient at this time. OPQ continues to operate as normally as possible but we do have a backlog…
Dear Customers That one of our upstream providers has experienced a power failure at one of their MSU sites SUBJECT: BOFINET MSU2 SYSTEMS/NEs FAILURE MORE DETAILS: This fault is suspected to be related to Mains/Power Equipment Failure somewhere at or around Gaborone. The distance from Gaborone (where the fault is attended from) is within a…
Dear valued customer, Please note that our upstream provider is experiencing a link failure between Ramatlabama and Teraco. FAULT DESCRIPTION: TERACO STM 64 VIA RAMATLABAMA LINKS FAILURE DATE: 4/06/22020 IMPACT: All IPT customers will experience high latency and IPLC customer passing through Ramatlabama will be completely down. Technicians are on site and awaiting cable for…
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